Troubleshooting
Review & Data

Troubleshooting

Common issues and solutions for MatchOps

Last updated: 2025-01-08

This guide helps you resolve common issues with MatchOps.

Data Issues

Data Not Saving

Problem: Changes aren't persisting between sessions.

Solutions:

  • Check that the app has storage permissions in Android settings
  • Verify you have available storage space on your device
  • Try manually saving before closing the app

Lost Data

Problem: Previous games or players have disappeared.

Causes:

  • App data was cleared in Android settings
  • App was uninstalled and reinstalled
  • Using a different device than before

Recovery:

  • Restore from backup if available
  • Check if you're on the correct device
  • Contact support if data should exist

Import/Export Not Working

Problem: Can't import backup or export data.

Solutions:

  • Check file format (JSON for backups, xlsx for Excel)
  • Ensure file isn't corrupted
  • Try a smaller data subset
  • Check that the app has file access permissions

Performance Issues

App Running Slowly

Problem: The app is sluggish or unresponsive.

Solutions:

  1. Close other apps running in the background
  2. Restart the app
  3. Clear app cache in Android settings
  4. Reduce stored data (archive old seasons)

Timer Not Accurate

Problem: The game timer seems off.

Causes:

  • Device was sleeping
  • App was in background
  • Battery saver mode throttled the app

Solutions:

  • Keep the app in the foreground during games
  • Enable wake lock feature in app settings
  • Don't switch apps during active timing
  • Disable battery optimization for MatchOps

Display Issues

Screen Orientation Problems

Problem: Layout looks wrong in portrait/landscape.

Solutions:

  • Lock device orientation to your preference
  • Use the app in recommended orientation (landscape for tablet, portrait for phone)
  • Restart the app after rotation if display is incorrect

Elements Missing or Cut Off

Problem: Can't see all the interface elements.

Solutions:

  • Check device display settings (font size, display scaling)
  • Try fullscreen mode
  • Check device screen size compatibility

Connectivity Issues

Offline Mode Not Working

Problem: App doesn't work without internet.

Solutions:

  • Ensure you've opened the app at least once with internet connection
  • The app needs to download resources on first launch
  • Try reinstalling the app

After first launch, the app should work offline. Test by enabling airplane mode and reopening.

Android-Specific Issues

Background Restrictions

Common issues:

  • Timer pauses when app is in background
  • Notifications not appearing

Solutions:

  • Disable battery optimization for MatchOps
  • Grant all requested permissions
  • Keep app in foreground during games
  • Check Android's adaptive battery settings

Storage Permission Issues

Problem: App asks for storage permission repeatedly or can't save files.

Solutions:

  • Grant storage permissions in Android Settings > Apps > MatchOps
  • On Android 13+, grant "Photos and videos" or "Files" permission as needed
  • Restart the app after granting permissions

Getting More Help

Before Contacting Support

Gather this information:

  1. Device model and Android version
  2. App version (found in Settings)
  3. Steps to reproduce the issue
  4. Any error messages
  5. Screenshot if possible

Reset Options

If issues persist:

  1. Soft reset: Clear app cache in Android settings, reopen
  2. Data export: Save your data first via backup
  3. Clean reinstall: Uninstall and reinstall from Play Store
  4. Full reset: Clear all app data (last resort)
!

Always backup your data before attempting any reset procedures.