Troubleshooting
Common issues and solutions for MatchOps
Last updated: 2025-01-08
This guide helps you resolve common issues with MatchOps.
Data Issues
Data Not Saving
Problem: Changes aren't persisting between sessions.
Solutions:
- Check that the app has storage permissions in Android settings
- Verify you have available storage space on your device
- Try manually saving before closing the app
Lost Data
Problem: Previous games or players have disappeared.
Causes:
- App data was cleared in Android settings
- App was uninstalled and reinstalled
- Using a different device than before
Recovery:
- Restore from backup if available
- Check if you're on the correct device
- Contact support if data should exist
Import/Export Not Working
Problem: Can't import backup or export data.
Solutions:
- Check file format (JSON for backups, xlsx for Excel)
- Ensure file isn't corrupted
- Try a smaller data subset
- Check that the app has file access permissions
Performance Issues
App Running Slowly
Problem: The app is sluggish or unresponsive.
Solutions:
- Close other apps running in the background
- Restart the app
- Clear app cache in Android settings
- Reduce stored data (archive old seasons)
Timer Not Accurate
Problem: The game timer seems off.
Causes:
- Device was sleeping
- App was in background
- Battery saver mode throttled the app
Solutions:
- Keep the app in the foreground during games
- Enable wake lock feature in app settings
- Don't switch apps during active timing
- Disable battery optimization for MatchOps
Display Issues
Screen Orientation Problems
Problem: Layout looks wrong in portrait/landscape.
Solutions:
- Lock device orientation to your preference
- Use the app in recommended orientation (landscape for tablet, portrait for phone)
- Restart the app after rotation if display is incorrect
Elements Missing or Cut Off
Problem: Can't see all the interface elements.
Solutions:
- Check device display settings (font size, display scaling)
- Try fullscreen mode
- Check device screen size compatibility
Connectivity Issues
Offline Mode Not Working
Problem: App doesn't work without internet.
Solutions:
- Ensure you've opened the app at least once with internet connection
- The app needs to download resources on first launch
- Try reinstalling the app
After first launch, the app should work offline. Test by enabling airplane mode and reopening.
Android-Specific Issues
Background Restrictions
Common issues:
- Timer pauses when app is in background
- Notifications not appearing
Solutions:
- Disable battery optimization for MatchOps
- Grant all requested permissions
- Keep app in foreground during games
- Check Android's adaptive battery settings
Storage Permission Issues
Problem: App asks for storage permission repeatedly or can't save files.
Solutions:
- Grant storage permissions in Android Settings > Apps > MatchOps
- On Android 13+, grant "Photos and videos" or "Files" permission as needed
- Restart the app after granting permissions
Getting More Help
Before Contacting Support
Gather this information:
- Device model and Android version
- App version (found in Settings)
- Steps to reproduce the issue
- Any error messages
- Screenshot if possible
Reset Options
If issues persist:
- Soft reset: Clear app cache in Android settings, reopen
- Data export: Save your data first via backup
- Clean reinstall: Uninstall and reinstall from Play Store
- Full reset: Clear all app data (last resort)
Always backup your data before attempting any reset procedures.